A Pre-Order item is a product that is not currently in-stock and an order must be placed to secure your size before the item physically arrives into stock. The benefit of purchasing a Pre-Order item is that you will secure your size without risking the item becoming sold out shortly after we make this available online.
Each Pre-Order item has an estimated shipment date, this will be advertised within the item description page. You must read and agree to the Pre-Order Terms and Conditions prior to adding the item into your cart for purchase.
Pre-Order dates are not guaranteed and delays may occur. This may be due to container arrival and shipments held by import customs, therefore we recommend ensuring your event is at least two weeks AFTER the advertised estimated shipment date. Luxpanels is not held liable for any unforeseen delays that may occur.
Once the Pre-Order item/s have arrived at our facility, your order will be processed and shipped as per the estimated shipment date. If your order also contains in-stock items, the full order will be shipped once the Pre-Order item comes into stock.
If you wish to cancel a Pre-Order item, we can exchange it for another item which is in-stock or arriving sooner, if your event is approaching. The exchange must be of equal or greater value to the original item.
In an event you wish to cancel the order, a store credit (valid for 12 months) will be issued. Alternatively, a refund may be issued minus 10% for restocking and administration fees. Please refer to our Refund Policy for more information.
